Fujitsu, Toyo University and Amagasaki City leverage AI technology and psychological research in trial to protect senior citizens from phone fraud

Fujitsu, Toyo University, and Amagasaki City today announced the launch of Japan’s first joint research project leveraging converging technologies that combine AI techniques and psychological research into the emotional state of victims of phone fraud and other scams. The objective of the joint research will be the development of an AI model capable of detecting various types of phone fraud contributing to the prevention of scams that target senior citizens and other vulnerable populations.

In Amagasaki City alone, damages from phone fraud in 2021 amounted to approximately 97 million yen ($830,000). To alleviate this problem and design new tools to combat fraud, from March 30 to March 31, 2022 the three firms will conduct simulations of realistic fraud scenarios in field trials with senior citizens from Amagasaki City, leveraging Fujitsu’s human sensing technology to detect changes in human emotions in tandem with a methodology to measure and scale human emotions developed by Toyo University.

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Based on data and insights gained during these initial trials, the three parties will conduct further verification trials in the first half of fiscal 2022 to determine the accuracy of Fujitsu’s AI model for phone fraud detection. According to the Japanese National Police Agency, senior citizens aged 65 or older accounted for 88.2% of reported phone fraud cases in Japan in 2021, highlighting the vulnerability of this age group to phone frauds.

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