Robots to serve coffee to customers at Japanese Travel agency H.I.S. flagship branch in central Tokyo

Robots will serve coffee to customers at Japanese Travel agency H.I.S, flagship branch in central Tokyo from next month. The agency’s new Henn Na Cafe (strange cafe) in Tokyo’s Shibuya Ward will feature a robotic arm and an automated coffee maker in the store. The move will add to the company’s series of services using robots, including at the Henn Na Hotel (strange hotel) in Sasebo, Nagasaki Prefecture, where a dinosaur robot welcomes guests at the front desk.

At the Shibuya cafe customers will be greeted by the U.S.-made robot, which has an attached screen showing facial expressions. “Hello. Would you like some delicious coffee?” the machine asks in Japanese. To order a drink, customers first need to buy a ticket at a vending machine. The robot then scans a QR code on the ticket to process the order. The robotic barista grabs a paper cup and moves it toward the coffee machine before pressing a start button. The robot then places the finished drink on a reception counter. The ¥320 ($3) cups of coffee take three to four minutes to be served. The robot can also discard coffee beans and clean filters.

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