DoCoMo cable cut leaves 100,000 smartphone users in email limbo in Western japan

A problem with an Internet service called sp mode for smartphones may have hampered email delivery for as many as 100,000 NTT DoCoMo customers in Japan since Tuesday. The company partially suspended the service after customers; mostly in western Japan found that that replying to email messages caused the return addresses to be changed. The trouble occurred when a worker accidentally severed a cable that was part of a relay system in western Japan. NTT DoCoMo is trying best to solve the problem.

NTT DoCoMo senior Executive Vice President Kiyoyuki Tsujimura apologized to customers for the inconvenience at a Tokyo news conference. DoCoMo has increased server capacity since August, when users experienced difficulty accessing the Internet via smartphones.

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