Samsung study finds that batteries were the cause of the Galaxy Note7 incidents

on 23 January, 2017 at 06:50

Following several months of in-depth investigations, Samsung today announced the cause of the Note7 incidents and measures to prevent a recurrence during a press conference held in Seoul, Korea. DJ Koh, President of Mobile Communications Business, Samsung Electronics, shared detailed results of the investigation and expressed his sincere apology and gratitude to Galaxy Note7 customers, mobile operators, retail and distribution partners and business partners for their patience and continued support

To find the cause of the Galaxy Note7 incidents, Samsung examined every aspect of the Galaxy Note7, including hardware, software and related processes over the past several months. Samsung’s investigation, as well as the investigations completed by three independent industry organizations, concluded that the batteries were the cause of the Galaxy Note7 incidents.

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Based on what the company learned from the investigation, Samsung implemented a broad range of internal quality and safety processes to further enhance product safety including additional protocols such as the multi-layer safety measures and 8-Point Battery Safety Check.